Satisfied customers are paramount to us and you can shop with confidence at A Little Good.
- Our products are made with great care. Due to the handmade and unique nature of what we sell, no two items are ever exactly the same (we think this is a good thing!). Therefore slight differences and imperfections are to be expected.
- All items are thoroughly checked before they’re sent to you. However if you receive a product which is damaged or faulty, please get in contact with us and we’ll arrange a full replacement, store credit or refund.
- Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error unfortunately can’t be refunded or exchanged.
- We can't refund or exchange for change of mind.
- Please ensure you use a trackable or signed-for delivery service such as registered post, for your returns as we can't credit your account until the item has been received.
- Refunds will be credited to the original payment method - credit card, Paypal account or store credit.
- If for any reason the item you order is unavailable or out of stock, we'll also refund you.
- We only replace/ exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please email firstname.lastname@example.org for details.